REFUND AND SUBSTITUTION POLICIES
Returns/Replacements/Substitutions:
Substitutions:
- When you order custom designs, they will be produced as closely as possible to the picture shown. Please note that each design is uniquely handcrafted, so no two arrangements are exactly the same. Color substitutions of flowers may be necessary, and prices and availability of seasonal flowers may vary. In all cases, we will maintain the overall style, theme, and value of your selected arrangement.
Returns/Replacements:
Flowers:
- We want you to be completely satisfied with the flowers and floral arrangements that you give and receive from us. Please contact us within 24 hours of pickup or delivery to discuss any concerns with your order.
- Retail merchandise is eligible for a return for exchange or refund of the original payment method within 14 days of purchase.
- Items must be returned with the original packaging intact, unused and undamaged in order to be eligible for a return.
By placing an order with us, you agree to the pricing and substitution terms outlined in this policy.
*Order number, credit card/payment info or receipt are REQUIRED to look up a return